TERMS AND CONDITIONS

Bookings

The booking can be done through instant booking or enquiry booking depending on your Activities and vendor’s agreement and vendor’s service availability. For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. User / buyer should save the voucher in their gadget (e-voucher) as user must show it to us on the day we meet you in Bali. Our 24 hour phone service will assist you to get information about tour details and booking You can reach us  by Call/Wa : +62 81 338 977 884 or Email : mrsmiletours@gmail.com 

Prices
The product’s pricing are in USD,AUD  the final settlement will be in IDR (Indonesian Rupiah) using exchange rates. Please note that prices quoted are subject to change.

Cancellation Policies
We highly suggest you to read cancellation conditions before finalizing your reservation.

Up to 30 days arrival                      : No charge
From 21- 15 days prior to arrival  : 25% of the total tour price
From 14 – 7 days prior to arrival   : 50% of the total price
Within 7 days to arrival                 : 100% of the total price

Special Requests
You must let us know at the time of making your booking if you have special requests or needs (such as ground floor accommodation, disability access or specific dietary requirement only for overnights package, Java tour  and Komodo Tours). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we make no promises and take no responsibility for special requests which we are unable to fulfil. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your tour.

Photography
We occasionally take photos during our tours for use in promotional material. 

Tour  Guide  and Transportation
Our guides and driver  are  experienced  We use Toyota Innova and Avanza, Suzuki Apv, Minibus, and   Big Bus.

OUR BANK DETAILS :
Bank Negara Indonesia (BNI) Renon branch – Denpasar - Bali
Account Number: 0304283030
Account Holder : Rofinus Pedeng
Swift Code/Bic code: BNI NI DJARNN